Case study

Wellen · WhatsApp and calendar bookings

From about 2 to 3 hours per day to about 15 minutes per day, according to the client’s own estimate.

Before

2 to 3 hours per day

After

about 15 minutes per day

One client. One process. Figures reported by the client: their own estimate of the time the booking process took each day, before and after the system.

Wellen Home Massages’ own estimate, reported by Deisy Marin in August 2026, a year after launch.

01

The process

Bookings that start in a WhatsApp chat and end in a calendar. Before the system, every booking moved between the two by hand, message by message.

02

The measurement

The client estimated that the booking process took between two and three hours of their day. That estimate, reported by the client, was the starting count.

03

The build

A system that connects the WhatsApp conversation with the calendar, so the booking completes without the daily manual coordination.

04

The after

After launch, the client’s own estimate was about fifteen minutes per day.

05

The twelve months

During the twelve months after launch, the system did not need me once.

This is one client and one process. The figures are the client’s own reported estimates, before and after. They are not an average, a percentage, a promise, or a projection for other businesses.

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